Plain answers to the money questions. If anything here does not cover your situation, email [email protected] and a person will read it.
You will get an email confirming the cancellation and the date your access changes. If you cannot reach the app for any reason, email [email protected] from your account address and we will cancel it for you. We treat the date you asked as the cancellation date, not the date we get round to it.
Cancelling ends billing. Deleting removes your data. To delete, email [email protected] and see the Privacy Policy for what we must keep and for how long.
Paid plans renew automatically until cancelled, monthly or annually as you chose. Before you are charged we tell you:
If you ever get a charge you were not expecting, that is on us to explain. Email us and we will sort it out.
Subscription fees are generally non-refundable, and we do not offer a blanket money-back guarantee. The Free tier exists so you can evaluate CueCaller properly, for as long as you like, without paying anything first. We would rather you tried it than bought it and asked for the money back.
| Situation | What we do |
|---|---|
| Duplicate or double charge | Full refund of the duplicate, promptly, no questions. |
| Charged after you cancelled | Full refund of that charge. |
| An unauthorized charge on your card | Full refund, and we will help you secure the account. |
| You were charged the wrong amount or the wrong plan | We refund the difference, or the whole charge and re-bill correctly, whichever you prefer. |
| A price increase applied without the 30 days' notice we promise | Full refund of the increase. |
| We terminate your account for our own convenience | Pro-rata refund of the unused part of a prepaid term. |
| A sustained failure that is our fault and stopped you using the Service | A refund or credit proportionate to the disruption. Tell us what happened. |
An annual plan is discounted because it is a commitment for the year. We do not refund the unused remainder as a rule. If something significant changed, a tour cancelled, a production folded, ask us. We have discretion and we use it.
Email [email protected] from your account address with the charge date and roughly what happened. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and typically land in 5 to 10 business days, depending on your bank. We will tell you when we have issued it.
If you think a charge is wrong, please email us before disputing it with your bank. We can almost always fix it faster than a chargeback can, and a chargeback costs us a fee and can lock your account while the bank investigates.
If you do file one, we will respond to your bank with the account and billing records. We may suspend the account until the dispute resolves. We are not going to fight you over a genuine mistake; we would just rather resolve it directly. If a dispute is resolved in our favour and you still believe it was wrong, email us and we will look again.
Prices are shown exclusive of tax unless stated otherwise. Where we are required to collect sales tax, VAT, or GST, it is calculated at checkout and shown before you pay. Tax is not refundable separately from the charge it applies to; if we refund a charge, any tax we collected on it is refunded with it.
Visually Impressive Productions Corp
930 S 4th St, Ste 209
Las Vegas, NV 89101
Billing, refunds, and cancellation: [email protected]
We reply within 2 business days, and usually much sooner.